Listing corrections
Use Suggest an edit for hours, contact details, fees, access notes, minhagim, amenities, and map placement. Claimed operators should use their organization dashboard for owner-reviewed updates.
Support
The fastest path depends on what needs to change.
Product support routes work through the same audited systems as the app: edits, issue reports, claims, donation records, account settings, and operator queues.
Urgent listing issues
Use Report an issue for safety, privacy, duplicate, closure, spam, map, or trust concerns. Approved operational issues are routed to the operator queue when the listing is claimed.
Account access
Use username/password sign-in, OAuth, and recovery pages for account access, 2FA, and email-change workflows. Include the account email when contacting support.
Donations and receipts
Donation history, recurring gifts, payment methods, and annual receipts live under account donations. Include receipt email, amount, currency, and date for payment support.
Operators and organizations
Claim a listing to manage queue items, team access, sponsorships, listing records, and activity history. Silver and gold claim evidence may require external rabbinic or operational verification.
Contact
Email support@tbye.org for access, privacy, payment, or operational help. For signed-in users, start from account settings so support can preserve the audit chain.